The list below is an example of things IT administrator of Oracle EPM should be prepared to do, track, and/or manage:
- Monitor system performance with ‘Performance Monitor’ or some similar tool
- Monitor Hyperion System Logs for errors and outage conditions
- Manage Hyperion Services for up time
- Manage complete system backups including the necessary MAXL scripting for Essbase backups (archive mode, etc.)
- Manage or assist with management of all system RDBMS backups
- Troubleshoot issues with both client and server systems
- SmartView Client connections, FR Studio connections, HFM Client support
- Essbase cube stop/start, HFM application start/stop, JVM monitoring and troubleshooting, IIS/Apache/OHS support and maintenance
- Migration of objects between environments (Dev, Test, Production) using LCM, or manually for earlier versions
- Manage the technical documentation of all fixes, versioning, and issues for the suite
- Manage all technical tickets both with the internal ticketing system, and externally to Oracle or other vendors
- Be prepared to apply patches to the environment including:(With the help of Networking team)
- System level OS patches
- Patches for third-party products (J2EE servers, PDF Print software, Microsoft Office, etc.)
- Patches to the product suite which may include full product re installations
- If required by IT policy, the management of users/groups within Shared Services and their proper role assignment may be a responsibility
- Understand changes in application base/scope to ensure the architecture does not need to grow
- Monitor all system usage metrics so that additional hardware is expanded in advance of need: RAM, Disk, Processor, etc.
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