The Enterprise Performance Management (EPM) Configuration Tool does not display all products installed/configured/running on the machine.
For example: the Configuration Tool only shows options for Foundation Services even though Reporting and Analysis (R&A) Framework, Financial Reporting, and several other products are installed and configured on the machine, with the services running on the machine.
Cause
This can be caused due to Oracle\Middleware\EPMSystem11R1\.oracle.products file being corrupted.
i.e. The file may only contained entries for some services (e.g. Foundation Services) and not other required values.
Where a similiar configured server is available, this can be verified by comparing the entries of the .oracle.products file between those machines.
To resolve, review and select one of the below options:
Option 1: Retrieve existing file (Backup or Identical Installation)
Where a backup is available, restore required file from the backup (ensure no other products installed since date of backup)
Note: if products were installed since last backup, appropriate steps will need to be taken to re-instate those products
OR
Where an identical installation exists (i.e dev server), retrieve the required file from that environment.
Option 2: Using existing box
1) Backup existing '.oracle.products' file.
2) Modify the file: remove all '' nodes under <products> (see attached '.oracle.products.modified').
3) Run Install Tool, select 'New' install option and install all the components that were installed on the box previously.
4) Apply patches/PSUs as required, because step #3 will overwrite product binaries under EPM_ORACLE_HOME.
Option 3: Using clean box
1) Install all the products that were installed on the original machine.
2) Copy '.oracle.products' file from this box to the original machine.
Once one of the above options is completed, re-run the Configuration Tool and confirm that all install products are listed.
For example: the Configuration Tool only shows options for Foundation Services even though Reporting and Analysis (R&A) Framework, Financial Reporting, and several other products are installed and configured on the machine, with the services running on the machine.
Cause
This can be caused due to Oracle\Middleware\EPMSystem11R1\.oracle.products file being corrupted.
i.e. The file may only contained entries for some services (e.g. Foundation Services) and not other required values.
Where a similiar configured server is available, this can be verified by comparing the entries of the .oracle.products file between those machines.
To resolve, review and select one of the below options:
Option 1: Retrieve existing file (Backup or Identical Installation)
Where a backup is available, restore required file from the backup (ensure no other products installed since date of backup)
Note: if products were installed since last backup, appropriate steps will need to be taken to re-instate those products
OR
Where an identical installation exists (i.e dev server), retrieve the required file from that environment.
Option 2: Using existing box
1) Backup existing '.oracle.products' file.
2) Modify the file: remove all '' nodes under <products> (see attached '.oracle.products.modified').
3) Run Install Tool, select 'New' install option and install all the components that were installed on the box previously.
4) Apply patches/PSUs as required, because step #3 will overwrite product binaries under EPM_ORACLE_HOME.
Option 3: Using clean box
1) Install all the products that were installed on the original machine.
2) Copy '.oracle.products' file from this box to the original machine.
Once one of the above options is completed, re-run the Configuration Tool and confirm that all install products are listed.
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